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Terms Of Service
This section covers both retail policy & art commission policy

Illustration, design, vectorisation and animation commission terms of service:

  • Please refrain from commissioning more than two pieces at a time.

  • Depending on complexity, I may increase the price of your piece as I see fit.

  • Additional characters, objects or multiple images in one are subject to price increases. Each additional character or high detail object will be counted as a separate piece when pricing.

  • Illustrations are done within two weeks after the sketch is approved.

  • I reserve the right to terminate the contract at any point without explicitly stating the reason.

  • You may be eligible for a 15% discount if you give me permission to sell the artwork as prints of any kind on my online platforms, including but not restricted to Etsy, RedBubble and my website.

  • I do not offer student or charity discounts as art is a luxury, not a necessity.

  • You may commission a piece and receive a printed product. In that case, pricing will be discussed on a case by case basis.

  • If the commissioned piece contains a design you own, your likeness or the likeness of real people, you may contact me to have said piece removed from my online selling platforms after 6 months of it being available for purchase.

  • Payment methods include bank transfers, Swiss QR-bills, private Etsy listings, PayPal or Twint.
    If your preferred method of payment is not listed, feel free to contact me and make an arrangement, I'll gladly accommodate different yet legitimate payment platforms.

  • I accept USD, GBP, EUR and most preferably CHF. Pricing will be calculated with the newest exchange rates possible at the time of transaction, the prices are initially listed in USD for maximal customer convenience.

  • I do not accept crypto currencies or NFTs as a valid form of payment.

  • I do not accept artwork, services, subscriptions or non cash items as a valid form of payment.

  • I will never accept payment in exposure no matter who you are or represent.

  • I demand 1/3 of the quoted and pre discount price to be paid upfront. Downpayment is an industry standard and I make no exceptions. Asking me for even a sketch before any form of payment in sufficient amount is received will lead to me terminating my current and any future contracts.

  • The remaining of the quote must be paid and received before the final product is sent via messaging systems, Email, Google Drive or through WeTransfer links. The extra revision after the sketch approval can be requested at this point.
     

  • I accept two sketch revisions and one revision after the sketch is approved.

  • I cannot guarantee that Google Drive and WeTransfer links will be active after one week. Please download your artwork as soon as you can and do not rely on those platforms to be storage spaces for your commissioned pieces.

  • Files will be sent out in standard high quality formats such as MP4, PDF, PNG, SVG or GIF depending on the commission type.

  • If contents are appropriate, there may be a video of the illustration process posted on YouTube or images posted on my social media platforms including your watermarked commissioned piece.
    I will ask if you want to keep your piece private during the discussion period.

  • Should you want your piece to be private, no content around the process or final piece will be posted online. My portfolio is an exception.

  • Process videos and other content publicised surrounding your commission will contain links back to your profiles should the piece contain a design you own.

  • I will never share emails, calls or messages of our discussion in a manner that makes you easily identifiable to any third party, I consider the contents of our discussion as your private information. Law enforcement and anti-scam groups are exceptions. An other potential exception would be if you violate my terms of service, especially anything regarding payments.

  • You may not resell my artwork without my explicit knowledge and consent. I consider asking for permission after the fact as a violation of my intellectual property and terms of service.

  • If you gain permission to resell my work, I demand the buyer to be given at least a valid link to one of my social platforms, website or online shop.

  • If the artwork is commissioned for commercial use, the price will be multiplied by 2.5, I relinquish rights to post it online myself, legal rights to the creation and rights to publish its creation process. The above points do not apply for logo commissions and do not prevent me from publicising the piece through my portfolio.

  • I do not accept commissions if my artwork is planned to be used an as NFT or fed to any image generating learning algorithms in the future.

  • I will not create NSFW or gore pieces of characters/people who are, look like, or are meant to represent minors. Debates surrounding this point from your end will result in termination of the contract should I believe the characters or persons to fit under this category.

  • I will request a valid form of identification along with verification images for NSFW or gore commissions and reserve the right to refuse if I deem you to be too young for the subject drawn.

  • I do not accept NSFW, politically charged or gore pieces meant to target others in malicious or derogatory ways without their proven knowledge and consent.
    "Others" mentioned above include all equally. I am an artist and represent a neutral party uninvolved with external events, groups or persons.

  • I reserve the right to know exact reasonings behind commissioned pieces, especially gore and NSFW.

  • I am accepting of all cultural backgrounds, members of the LGBTQIA+ community, therians and otherkin, furries, those with mental illnesses & disorders, the disabled and those from kink based subcultures. I aim to create a safe and welcoming environment and am willing to make special accommodations with my process based on your special needs.

  • I accept NSFW or gore pieces related to fetish & kink involving two consenting parties provided I am not sent explicit materials without my informed consent even as reference images. Failure to respect my personal boundaries will result in termination of our contract and I demand professionalism from both sides.

Website shop, Etsy, private purchase and bulk order terms of service:

  • I accept cancellations 24 hours after payment for my website shop and Etsy and will refund you in full should it be the case. My RedBubble shop is subject to RedBubble's ToS. Any ToS here that is against Etsy's ToS is invalid and overruled when applied to Etsy purchases and payments.

  • Private purchases and bulk orders come with a PDF invoice. Should you own a Swiss or Lichtensteiner bank account, a Swiss QR-bill will be included in the invoice. Should this not be the case, please pay using a valid, approved and agreed upon form of payment to the contact details listed within.

  • I am entitled to refuse a sale and will refund it in full without stating any reason.

  • Private purchases and bulk orders take a long discussion period between both parties and I will not accept cancellations after I send out products.

  • I do not accept refunds 75% and above after items have been sent out or received. Specific amount refunded will depend on your order, please discuss these terms with me in private. 

  • If an item is lost in transit, I will replace it for free if the item's value is under 5 CHF and the buyer will have to pay for postage fees regardless of current promotions surrounding shipping.

  • If an item is lost in transit and its value exceeds 5 CHF, the buyer is only eligible for a 75% refund or must purchase the item again at the current price including discounts. If a discount is no longer available due to time elapsed, the buyer is only eligible to the discount if said discount expired within 3 days. A case will be opened and closed with postal services on my part in an attempt to recover the item before said refund is issued.

  • If an item is recovered after a postal dispute and arrives at its initially intended destination, no refund will be issued.

  • Payment methods include bank transfers, private Etsy listings, PayPal or Twint. If your preferred method of payment is not listed, feel free to contact me and make an arrangement, I'll gladly accommodate different yet legitimate payment platforms.

  • I accept USD, GBP, EUR and most preferably CHF. Pricing will be calculated with the newest exchange rates possible, the prices are listed in USD for maximal customer convenience.

  • I do not accept crypto currencies as a valid form of payment.

  • I do not accept artwork as a valid form of payment.

  • I will never accept payment in exposure no matter who you are or represent.

  • For private purchases and bulk orders, I demand a 50/50 payment plan. Half of the quoted price must be paid upfront when the discussion is done and before production/shipping. The second half must be made within 3 months of the items being delivered.

  • I do not offer student or charity discounts as I sell nonessential items.

  • I do not accept returns on items cheaper than 5 CHF.

  • Return postage will be paid by myself if the reason for the return is due to a mistake on my part or due to poor quality of my products when used as intended. The buyer is responsible in other cases.

  • I will never share emails, calls or messages of our discussion in a manner that makes you easily identifiable to any third party, I consider the contents of our discussion as your private information. Law enforcement and anti-scam groups are exceptions. An other potential exception would be if you violate my terms of service, especially anything regarding payments.

  • I will never share your email, phone number, full legal name and address to any third party and will not sell said information to third parties.

  • Buyers are fully responsible for any taxes including customs taxes.

  • I am not responsible for any delays in customs and vow to declare all items with honesty.

  • Delivery time frames are as stated with every specific item. Please note that events such as strikes, holidays, natural disasters or human conflict may impact said delivery timeframes and I am not responsible for such delays.

  • I take around three days to process orders of already made items. Note that holidays and Sundays may impact this processing time as I depend on my local post office for delivery of items.

  • I am open to any inquiries, concerns, questions or requests for special accommodations.
    Message me through my socials, Etsy or send me an email at anjaxenon4business@gmail.com

  • I am accepting of all cultural backgrounds, members of the LGBTQIA+ community, therians and otherkin, furries, those with mental illnesses & disorders, the disabled and those from kink based subcultures. I understand that not all live in a safe environment and vow to make packaging discreet on the outside no matter the occasion when an item or buyer is a part of a discriminated against minority for their sex, gender identity, sexuality, ethnicity, nationality, religion, health conditions, disabilities, occupation or hobbies. Extra accommodations may be done should it be within reasonable financial and practical bounds when requested by the buyer.

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